Before Contacting Us

Find more answers in our frequently asked question support forum.

• Top Questions
  1. Does my phone come with any warranties?
  2. Are these phones new?
  3. What is your return policy?
  4. How do I know if the phone I choose will work with my service provider?
  5. Do I have to sign up with a service plan to get these phone?
  6. What does Unlocked mean?
  7. What do you charge for shipping?
  8. What forms of payment do you accepted?

My question is not answered here. Where can I ask my question?

Does my phone come with any warranties?

Of course! Your phone comes with a 7-Day money back gaurantee. Also, all of our new stock automatically comes with a 6-month manufacturer warranty.

Are these phones new?

All phones listed on our website are new unless other wise stated.

What is your return policy?

If you need to return your phone for any reason, please CONTACT US so that we may issue you a return authorization number which helps expedite the return process. We have no problem with giving you an exchange, credit, or refund, which ever you choose.

How do I know if the phone I choose will work with my service provider?

Be sure to order your phone from your service providers catagory. Also, if you have any questions you can always CONTACT US at any time, we will be happy to answer any questions you may have.

Do I have to sign up with a service plan to get these phone?

NO, LostMyPhone.com just sell the phones, which can be use with any provide service.

What does Unlocked means?

Unlocked is a term that is only used for GSM phones. When a wireless phone is unlocked it means it is not subsidized and locked to a specific service provider. This means that the phone will work with any GSM network in the world that carries the frequencies specified for the particular phone. For example you have a service agreement with T-mobile but your interested in a phone that cingular provides. 99% percent of the time Cingular Locks there phone for the reason of retaining a customer under contract and not going to another carrier with there existing phone.

What do you charge for shipping?

After placing your item(s) in your shopping cart. You will have to supply some basic information including your name, phone number, and address. The following page will give you an exact estimiate on your shipping chargers as shipping varies upon location.

What forms of payment do you accepted?

We accept all major credit cards. American Express, Discover, Visa and Master Card.

I am in Canada, how can I pay?

If you are in Canada and want the package mailed to your billing address of the credit being used you may place an order over the phone. Buyer must provide a copy of their photo ID by fax for the order to be completed.

I am an international customer, how can I pay?

Only wire transfer is accepted for all International customer.